Thank you for calling…

Heard the news about charlapalli BPO unit? If not, you can read it here.

This bpo would be manned by educated prisoners who are serving their terms. On a lighter note, this can be very exciting and risky as well. I would say the government should have a stern follow up and monitor all the calls they are going to handle keeping in mind the consequences customers might have to face. If you are not sure why, take a look…

Scene In a regular BPO:

The call taking agents are trained to be courteous on calls and maintain professionalism. Even if the customer barks wildly, they are supposed to control the call and explain things efficiently.

Agent1: Thank you for calling …..how can I help you?

Customer: My monthly bill is incorrect. I never used your services this month and how can I be charged without usage?

Agent1: can I place you on hold while I look into this?

Customer (Loud tone): NO! I need an explanation right now and I hate that stupid music of yours.

Agent1: I’m sorry sir, you’ve been charged just the monthly rental which is as per the plan you purchased and doesn’t depend on whether you use the service or not.

Customer: F*** YOU!! This is insane.. Why should I pay for not using it? I have the same problem every month and you guys are just dumb doing nothing but giving brainless reasons. **** YOU

Agent1: I can understand your frustration sir, but I’m afraid this is how the data plan was made and we cannot make any changes or exceptions to it.

Customer: Screw you guys, like I said you are fit for nothing and you better ***beep beep ***

Hangs up!

After the call….

Agent2 to Agent1: wht’s up bro?

Agent1: Bad day dude..first call of the day I get to hear shit.

Agent2: chill dude…don’t take it personally. ..

Agent2 to Agent1: **pat on the back**

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Scene in charlapalli BPO:

Agent1: Thank you for calling 420 services..how can I help you?

Customer: My monthly bill is incorrect. I never used your services this month and how can I be charged without usage?

Agent1: 1 min..i will check it.

Customer(Loud tone) : NO! I need an explanation right now and I hate that stupid music of yours…

Agent1: sir wait, I’m looking and I will not play music OK?

Customer: What? I can’t understand your accent? Can I talk to an American?

Agent1 to agent2 ( while the call is on hold)- “ Mama eediki American kavali anta…item gadu”

Agent1: Sorry sir, no american here and I see that you’ve been charged just the monthly rental and nothing extra which is correct as per the plan.

Customer: F*** YOU!! This is insane.. Why should I pay for not using it? I have the same problem every month and you guys are just dumb doing nothing but giving brainless reasons. **** YOU

Agent1: Saar! Talk properly, I told you there is no mistake in the bill.

Customer: Oh yea, are you going to teach me how to talk? Then I will teach you how **** you dumb moron.

Agent1 (loses his nerves) : Saar!! Do you know who I’m?

Customer: eh? Who?

Agent1: I ‘m here because of 49 murders and making it 50 is no big deal.

Customer: where the hell are you? And are you threatening me? Am going to sue you and make your life miserable.

Agent1: Hahaha! Saaley…sue me and I will stay where I’m. Count your days, I’m going to be released tomorrow.

Hangs up.

Agent2 to Agent1: emaindi mama..

Agent1: saaley gadu..manake dhamki isthunadu..

Agent2: sumolo manshulu pampi lepedhama?

Agent1: ponira bi...repu release ani cheppina..ipatike sachiuntadu..em peekaledu.

Agent2 to Agent1: lol..** high- five**

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PS: Imagine the resume of the candidate when he applies for a job after being released- Word exp- 5 years  in charlapally (better take me in)

PPS: on a serious note, I appreciate this initiative of the government and seriously feel this is going to help them gain work exp even in prison.. . my full respect to the people involved in this project.